Emma

Emma is a Positive Behaviour Support (PBS) Practitioner at YesAbility with over 10 years’ experience in the human services sector, supporting people across the lifespan. She holds a BA (Honours) in Social Care Studies, which majors in psychology and brings extensive experience across homelessness, domestic and family violence, mental health, disability, child protection, addiction, and aged care settings.

Her background includes case management, assessment and care planning, risk assessment, referral and advocacy, and supporting people to navigate complex service systems, including My Aged Care and the NDIS. Emma has worked across community and crisis environments—including youth services, out-of-hospital care supports, and high-support mental health settings—and is experienced in collaborating with multidisciplinary teams and external agencies to coordinate effective, consistent support.

In her PBS role, Emma is known for her professional, calm approach and strong attention to detail. Informed by crisis intervention training, she focuses on safety, dignity, and practical goals that can be implemented in everyday life. Emma is valued for clear communication, thorough documentation, and reliable follow-through with participants and the people around them, helping support networks build confidence and consistency over time.